VioraDose Support
Support
Need help with VioraDose? Email hello@scanmonkey.app. Include your iPhone model, iOS version, App version, and a short description of what happened.
For medical questions, side effects, dose changes, missed-dose decisions, or urgent symptoms, contact your clinician, pharmacist, or emergency services. VioraDose support cannot provide medical advice.
Apple Health
If Apple Health access is enabled, VioraDose can import supported values such as weight, height, calories, protein, water, and steps. You can manage permission in iOS Settings or the Health app. If Health access is off, you can still log values manually.
Notifications
The App can schedule local reminders for GLP doses, pills, water, and supplements. You can turn App notifications on or off inside VioraDose and in iOS Settings. The notification privacy filter uses more generic lock-screen text when you do not want medication details visible.
Face ID and App Lock
App Lock uses Apple's device authentication. VioraDose does not receive or store your Face ID data. If authentication fails, confirm your device passcode and Face ID settings in iOS.
Food Barcode and Nutrition Lookup
Barcode scanning uses the camera only when you start a scan. Food lookup can use Open Food Facts and USDA FoodData Central. Nutrition results can be incomplete, so review and edit logged food values before saving.
Subscriptions and Restore Purchases
Purchases and trials are billed by Apple. If premium access does not appear after purchase, use Restore Purchases in the App. Purchase status may be managed through RevenueCat so entitlements can be restored across installs.
Delete Data
Delete Data is available in Settings. It resets local tracking data such as doses, stats, meals, symptoms, goals, reminders, setup information, and locally synced Health snapshots. App Store purchase records remain with Apple and RevenueCat so subscriptions can be managed and restored.
Official Savings Links
Savings and access resources are convenience links only. Eligibility, prices, maximum savings, and program terms can change. Verify details directly with the official manufacturer source, insurer, pharmacist, or program administrator.
Contact
DHDS, LLC
Email: hello@scanmonkey.app